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Should your customers trust you?

Should your customers trust you?

A trust relationship benefits business. Consumers value businesses they can trust. In fact, many times, they will overlook the cost of products or services if they feel they can trust your business most. In an internet culture where large tech companies' identity...

Five website factors that may be discouraging online customers

Five website factors that may be discouraging online customers

You may not realize it, but your company's website may trigger the wrong response and even frighten customers away. Below are five common ways your website may be turning customers away and what you can do about it. Your website is static and unchanging. Does your...

How to Clear Your Web Browser Cache

How to Clear Your Web Browser Cache

If you own a website or offer website customer support, you've probably heard the words "browser cache" before. Website developers making changes to your website ask this frequently. Sometimes you'll be asked to "clear or delete" your browser cache to see new changes...

5 Website Personalization Strategies to Enhance Customer Experience

5 Website Personalization Strategies to Enhance Customer Experience

Website personalization is a powerful enhancement to any website. It continues to be one of the hottest online marketing trends in 2021. Customers remain delighted by content prepared for their tastes and preferences because it helps them find what they want faster....

Small Business Survival in Tough Times

Small Business Survival in Tough Times

Pandemics, recessions, and economic sluggishness are all disruptors that can challenge your business and its endurance. For small businesses, surviving in challenging times requires persistence and the willingness to adapt if needed. The current marketplace is...

Is There a Best Time to Send Emails?

Is There a Best Time to Send Emails?

The ultimate goal of email marketers is the ability to send out promotions and offers at appropriate times. But the "when" is what stumps many business owners. They send out campaign after campaign with few opens and click-throughs to figure out when to catch their...

Does Your Website Need a Privacy Policy?

Does Your Website Need a Privacy Policy?

Even the big guys can take a privacy hit. If you've paid attention to the news in the last few years, you may remember some data breaches of very high profile companies. Equifax, Twitter, Marriott, MGM, and Zoom are among the unfortunate victims of hackers exploiting...

Are You Responding to Your Customers Too Quickly?

Are You Responding to Your Customers Too Quickly?

Business owners work hard to provide customers with exceptional service. It's generally a good idea to  nurture existing customers as opposed to always looking for new ones. So, when customers email for help, it seems like common sense to respond to them immediately,...

5 Simple Ways to Generate Email Newsletter Ideas

5 Simple Ways to Generate Email Newsletter Ideas

Email marketing is still an effective marketing tool for your business. As a matter of fact, over 80% of marketers surveyed still find it best for customer acquisition. It has roughly a 44$ to 1$ return on ROI. But how do you keep producing fresh content each week so...

Why Your WordPress Website Needs a Maintenance Plan.

Why Your WordPress Website Needs a Maintenance Plan.

Several years ago, we designed a beautiful website for a new client. The project went well. The client was excited to have the new site live. Her site had momentum, too. She was getting new business leads and potential customers were finding her business on the web....

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